Imigaqo yeNkonzo eneenkcukacha - Uthanda ICT (PTY) LTD

IMIGAQO YETHU YOKUBAMBA (INGCACISO YENKONZO)

Igqityelwe ukuhlaziywa: NgoFebruwari 2016
Iinguqulelo zangaphambili: EyeThupha 2011, ngoFebruwari 2013, ngoJuni 2015

Uthanda ICT (PTY) LTD i-web hosting kunye ne-cloud computing service provider enikezela uluhlu lwe-hosting, iseva, i-imeyile, i-domain, umthengisi, i-colocation, kunye neenkonzo ezinxulumene nabathengi bayo. Sinikezela ngezi nkonzo ngokuxhomekeke kwiMigaqo yethu yokusingatha.

1. Ukutolika kunye neeNkcazo

1.1. Ngaphandle kokuba umxholo ubonisa ngokucacileyo ngenye indlela, naliphi na igama elichazwe kwiMigaqo Jikelele liya kuthi, xa lisetyenziswe kule Miqathango iNgcaciso, libe nentsingiselo elinikiweyo kwiMigaqo Jikelele.

1.2. Ngaphandle kokuba umxholo ubonisa ngenye indlela ngokucacileyo, la magama alandelayo aneentsingiselo ezichazwe apha ngezantsi:

Ilizwi	Intsingiselo
Umlawuli kunye noBhaliso	I-UniForum SA, ingumlawuli we-.co.za indawo yegama lommandla.
Imigaqo-nkqubo yoMlawuli	Imigaqo-nkqubo epapashwa nguMlawuli amaxesha ngamaxesha, kubandakanywa nezo zipapashwa kwi-registry.net.za okanye nayiphi na indawo elandela emva kwayo.
Igama Lommandla	Idilesi ye-intanethi efundeka ngumntu enxulumene newebhusayithi okanye inkonzo ye-intanethi. Uthanda ICT (PTY) LTD ibonelela ngeenkonzo ezinxulumene nesizinda njengenxalenye yeeNkonzo zayo zeDomain.
Iinkonzo zeDomain	Iinkonzo esizinikezela kuwe malunga namaGama eDomain, njengoko kuchaziwe kule Miqathango eneenkcukacha.
Iinkonzo ze-imeyile	Iinkonzo esizinikezela kuwe ngohlobo lwe: ibhokisi yeimeyile kwiisistim zethu, enokuquka idilesi yeimeyile kunye neziteketiso; kwaye owona mgudu wokhuseleko lwentsholongwane kunye nokucoca i-imeyile yorhwebo engacelwanga (spam).
Ikhowudi Eyingozi	Nayiphi na ikhowudi yekhompyutha ethi: yenzelwe ukuphazamisa, ukuvala, ukonakalisa, okanye ukuthintela ukusebenza kwayo nayiphi na isoftware, ihardware, okanye uthungelwano, kuquka iintsholongwane, amahashe etrojan, kunye neentshulube; ikhubaza okanye yonakalise isoftware, i-hardware, okanye inethiwekhi ngokubhekisele ekuhambeni kwexesha, imeko yelayisenisi, umhla, okanye enye i-trigger, kubandakanywa iibhombu zexesha, ukutshixa ixesha, okanye ikhowudi yokufa; ivumela nawuphi na umntu ukuba afikelele kwisoftware, ihardware, okanye uthungelwano ngaphandle kwemvume, kuquka iikhowudi zokungena, iingcango ezingasemva, okanye iingcango zokuvalela; okanye iqulathe naziphi na ezinye iindlela ezifanayo ezikhohlakeleyo, ezifihlakeleyo, okanye eziyingozi, inkqubo, okanye indlela enokuthi yonakalise idata, imidiya yokugcina, iinkqubo, unxibelelwano, ihardware, isoftware, okanye imisebenzi yenethiwekhi.
Umxholo ongekho mthethweni	Isiqulatho esophula nawuphi na umthetho osebenzayo.
Indawo	I Uthanda ICT (PTY) LTD amaziko eenkcukacha kunye neendawo zeziseko ezingundoqo eziseMzantsi Afrika, kwamanye amazwe ase-Afrika, okanye nayiphi na enye idilesi okanye indawo esinokuyibonisa amaxesha ngamaxesha.
Ubuxoki	Ngokunxulumene noMthengi, kubandakanya: nasiphi na isenzo esinenjongo yokukhohlisa, ukulahlekisa, ukuqhatha, okanye ukwenza intetho yobuxoki malunga nayo nayiphi na inyani okanye imeko; ukuzenza ongeyena, ukuzama ukuzenza ongeyena, okanye ukungamelani ngobuwena; ukuguqula unxibelelwano olufunyenwe nguwe kunye nokuluthumela ngaphandle kokubonisa ngokucacileyo uhlobo lotshintsho; okanye ukukhohlisa okanye ukukhohlisa iinkcukacha zemvelaphi okanye idatha kunxibelelwano lwe-elektroniki oluveliswe nguSeva, kubandakanywa ukusetyenziswa kweeproxies, iinkonzo zokubhoboza, iinginginya ezibonakalayo, ii-BNCs, okanye nayiphi na enye indlela esetyenziselwa ukufihla okanye ukumela kakubi umthombo oyinyaniso okanye idilesi ye-IP.
Umbhalisi	Iqumrhu elinje Uthanda ICT (PTY) LTD igunyaziswe nguMlawuli ukwenza intengiselwano enxulumene negama lesizinda kwisithuba segama lesizinda se-.co.za.
Obhalisiweyo	Umntu okanye iziko elifaka isicelo sokubhalisa iDomain Name.
Iseva	Ihardware yekhompyuter, oomatshini, izixhobo, okanye iziseko ezingundoqo ezisebenza kuzo isoftware.
Ukusingathwa kweseva	Iinkonzo zokusingatha esikunika zona.
Isoftware	Inkqubo yokusebenza kunye nezicelo esizinikezela kuwe.
Ukuxhatshazwa kweNkqubo	Nayiphi na indlela yokuziphatha eyenza okanye enokuthi: ukonakala, ukonakala, umthwalo ogqithisileyo, okanye ukuvala isoftwe, ihardware, iinkqubo, uthungelwano, okanye iiSeva; ukuphazamisana nokusetyenziswa komnye umntu kweenkonzo okanye iziseko ezingundoqo ezinxulumeneyo; ukuthomalalisa okanye ukuphazamisana nokhuseleko, kubandakanya ugaxekile, imiyalezo emininzi, uhlaselo lwezandyondyo, iiclonebots, abathengi abazenzekelayo, ii-bots, izikripthi, izixhobo ze-fserv, i-nuking, okanye itekhnoloji exhaphazayo efanayo; okanye ngenye indlela iphazamisana neenkqubo zethu okanye zomnye umntu, isoftware, ihardware, uthungelwano, okanye iiSeva.

2. Izithembiso kunye neMibulelo

2.1. Nangona sithatha amanyathelo afanelekileyo nafanelekileyo ukuqinisekisa ukuba iiNkonzo ziyafumaneka, azinampazamo, zihlaziyiwe, kwaye zithembekile, iiNkonzo zinikezelwa "njenge" kwaye “njengoko ikhona” Isiseko kwaye zisetyenziswa ngokubona kwakho kunye nomngcipheko.

2.2. Siza kuseka kwaye sigcine amanyathelo okhuseleko afanelekileyo ukukhusela imfezeko kunye nemfihlo zalo naluphi na ulwazi lomntu siqu esikuphathela lona okanye esilugcinela wena, njengoko kuchaziwe kumthetho osebenzayo wokhuseleko lwedatha.

3. Imigaqo yokusingatha

Ngokubanzi

3.1. Sinikezela ngeeSeva, indawo kwiiSeva ekwabelwana ngazo, ukusingathwa kweeSeva eziphethwe ngabathengi, kunye newebhusayithi kunye nezixhobo ze-imeyile kwiiwebhusayithi ezilawulwa ngabantu okanye imibutho engazigciniyo iiseva zabo zewebhu.

3.2. Sifuneka kuphela ukuba sinikeze uhlobo lweSeva kunye nolungelelwaniso olupapashiweyo ngexesha u-odola iNkonzo. Ukuba ungumthengi osele ekhona kwaye unqwenela ukunyusela kwiSeva eyahlukileyo, sinokubiza umrhumo owongezelelweyo wokuseta.

3.3. Siza kuthatha amanyathelo afanelekileyo ukuqinisekisa ukuba ngubani na ummeli ofuna ufikelelo ngokwasemzimbeni kwiSeva yakho kwindawo. Nangona kunjalo, asinatyala ngayo nayiphi na ilahleko okanye umonakalo ovela kufikelelo olufunyenwe ngumntu ongagunyaziswanga. Kufuneka usazise ngembalelwano ngabantu abagunyazisiweyo ukuba bafikelele kwiSeva yakho.

3.4. Ukuba sifumanisa ukuba wophule le Miqathango eneNgcaciso, sinokusebenzisa nawaphi na amalungelo akhoyo kuthi emthethweni, kuquka ukunqumamisa okanye ukuphelisa ukufikelela kuyo nayiphi na inkonzo, ngesaziso okanye ngaphandle kwesaziso apho kuvumelekileyo.

Umxholo

3.5. Asinalo ulwazi, okanye umdla, kumxholo wabathengi obanjwe okanye nge Uthanda ICT (PTY) LTD kwiSeva okanye ipakethe yokubamba ekwabelwana ngayo, kwaye asinikeli okanye sivume umxholo onjalo ngokuwubamba.

3.6. Akukho nto siyenzayo ekwenzeni izibophelelo zethu phantsi kweNkonzo iya kuthathwa njengengqikelelo yoxanduva okanye uxanduva lomxholo wabathengi. Ngokukodwa, umda wemfanelo kwiMigaqo Jikelele usebenza kuyo nayiphi na ilahleko, ukutshatyalaliswa, okanye urhwaphilizo lwedatha yakho, nokuba siyintoni na isizathu, kubandakanywa nokungakhathali, impazamo yenkqubo, okanye ukusilela, nokuba bekubonwe kwangaphambili okanye bekungalindelekanga.

Ukusingathwa okwabelwana ngako

3.7. Sinokwenza ipakethe ifumaneke kwiSeva ekwabelwana ngayo nabanye abathengi. Iseva ihlala iyipropathi yethu ngalo lonke ixesha. Siza kuqwalasela iSeva ngokomgangatho wethu olawulayo wokusingatha uqwalaselo kwindawo egameni lakho.

3.8. Asinaluxanduva lwesoftware oyifakileyo okanye oyisebenzisayo, kubandakanywa ubuthathaka, ukuxhatshazwa, okanye ukugcwala okuveliswa yile software. Usebenzisa isoftware enjalo ngomngcipheko wakho.

3.9. Apho kufanelekileyo, sinokuyigcina isoftware kwiiSeva zethu ezilawulwayo.

3.10. Nguwe kuphela uxanduva lwazo zonke i-bandwidth kunye netrafikhi enxulumene nephakheji yakho yokubamba. Oku kubandakanya ukubeka esweni rhoqo ukusetyenziswa ngoMmandla waBaxumi. Uhlala unoxanduva lwazo zonke iintlawulo zokusetyenziswa ngokugqithisileyo.

3.11. Nakuphi na ukujongwa kwetrafikhi, ukunika ingxelo, okanye izixhobo zolawulo esizinikezelayo zezoncedo kuphela. Abaludluliseli uxanduva kuthi. Ulwazi olunjalo asiloxesha lokwenyani kwaye lusenokulibaziseka ukuya kutsho kusuku olunye. Asinaxanduva lokunyuka kwetrafikhi, uhlaselo, ukulibaziseka kwengxelo, okanye ilahleko ebangelwe kukuxela okungekuko okwexesha lokwenyani. Asinyanzelekanga ukuba sinikezele ngolwazi lwezothutho ngaphaya koko kuxelwe kuMmandla woMxumi.

3.12. Asinaxanduva lokunikezelwa kwelayisenisi yesoftware ngaphandle kokuba sinikezela ngelayisenisi efanelekileyo.

Ukusingathwa okuZinikezelweyo okuLawulwayo

3.13. Sinokwenza iSeva ifumaneke kuwe ukuze uyisebenzise kuphela. Iseva ihlala iyipropathi ye Uthanda ICT (PTY) LTD ngamaxesha onke. Siza kuseka kwaye silawule iSeva kwindawo endaweni egameni lakho.

3.14. Zonke iifayile zelog zeSeva zihlala ziyipropathi yethu. Ukuba ucela ifayile yelog yomncedisi, siya kukunika ikopi yefayile yelog efanelekileyo.

3.15. Akufunekanga ususe iSeva kwindawo ngaphandle kwemvume yethu ebhaliweyo yangaphambili.

3.16. Siza kulawula iSeva, kuquka ihardware, isoftwe, kunye nophuculo, ngokokubona kwethu, ngokuxhomekeke kububanzi benkonzo.

3.17. Igatya 3.10 likwasebenza kwezi Nkonzo.

3.18. Ukuba umncedisi uba ngumthombo okanye ekujoliswe kuko ukwaliwa kohlaselo lwenkonzo kwaye sikholelwa ngokufanelekileyo ukuba asikho esinye isisombululo esisebenzayo esikhoyo ngelo xesha, sinokuqhawula umnikezeli kwinethiwekhi.

3.19. Asinaxanduva ngesoftwe oyifakileyo okanye oyisebenzisayo kwiSeva, kuquka nabuphi na ubunzima okanye itrafikhi eyenziwe yisoftware enjalo. Usebenzisa isoftware enjalo ngomngcipheko wakho.

3.20. Asinaluxanduva lwalo naluphi na unikezelo lwelayisensi yesoftware ngaphandle kokuba sibonelela ngokucacileyo okanye siqeshisa ngesoftware.

Ukusingathwa okuLawulwayo (Kwabiwe kwaye kunikezelwe), ukufumaneka kweNkonzo, iSiqinisekiso seNqanaba leNkonzo, kunye neSiqinisekiso seNqanaba lokuPhathwa kweNethiwekhi

3.21. Siyaqinisekisa ukuba inethiwekhi yethu iya kufumaneka i-99.9% yexesha kuyo nayiphi na inyanga, ngaphandle kokugcinwa okucwangcisiweyo. Oku kuthetha ukuba ixesha lokungasebenzi kumsebenzi womnatha akufunekanga lidlule kwimizuzu engama-43 kuyo nayiphi na inyanga, kulinganiswe ukusuka kusuku lokuqala ukuya kusuku lokugqibela lwaloo nyanga.

3.22. Ixesha lenethiwekhi libandakanya ukusebenza kweziseko zonxibelelwano eziphantsi kolawulo lwethu, kubandakanywa iirotha, iiswitshi, iziseko zoncedo lomlilo, kunye neekhebula.

3.23. Ixesha lokungasebenzi kwenethiwekhi libakho xa umthengi engakwazi ukuthumela nokufumana iinkcukacha kwiinkonzo ezilawulwayo ezichaphazelekayo, njengoko kulinganiswe ngeenkqubo zethu zokubeka iliso.

3.24. Ukuba i-network uptime ingaphantsi kwe-99.9% ngenyanga enikeziweyo, siya kukunika i-5% yentlawulo yenyanga yesiseko yonke imizuzu ye-30 yokunciphisa ixesha eliqinisekisiweyo, ukuya kuthi ga kwi-100% yesiseko semali yenyanga kwiphakheji echaphazelekayo yokubamba okanye iSeva.

3.25. Akukho khredithi ihlawulwayo:

apho kukho ukuthotywa kweNkonzo ngaphandle kolawulo lwethu;
ngexesha lokugcinwa kweefestile ezicwangcisiweyo;
ngexesha lomcimbi we-force majeure;
apho i-DDoS eyenziwe kakuhle ijolise kwiSeva yakho okanye isiseko sokusingatha;
apho ixesha lokuphumla kungenxa yokusilela ukufikelela kwiisekethe kuthungelwano lwethu;
apho ixesha lokuphumla libangelwa yimiba ye-DNS ngaphandle kolawulo lwethu oluthe ngqo okanye ukusasazwa kwe-DNS;
apho ixesha lokuphumla libangelwe kukungakhathali kwezenzo zomthengi okanye ukungenzi; okanye
apho ukucima kwenye indawo kwi-Intanethi kuthintela ukufikelela kwiinkonzo zakho zokubamba.

3.26. Asinaluxanduva lwebrawuza okanye i-DNS caching eyenza iwebhusayithi yakho ibonakale ingafikeleleki xa ifikeleleka ngenye indlela. Oku kukhutshelwa ngaphandle akusebenzi apho ingxaki ivela kwiikhonkco zeSeva kwi-Intanethi okanye kwiirotha zethu.

3.27. Ukuba unqwenela ukufaka ibango lekhredithi yenkonzo, kufuneka ungenise isicelo sakho ku akhawunti@hostedbyus.co.za kwiiyure ezingama-48 zexesha lokuphumla. Isicelo sakho kufuneka siquke i-domain echaphazelekayo okanye igama lomncedisi kumgca wesihloko, inombolo yomthengi wakho, kunye nemihla kunye namaxesha okungabikho kwenethiwekhi. Iikhredithi ziya kusetyenziswa kuphela xa siqinisekisa ixesha lokuphumla ngokweenkqubo zethu zokubeka iliso. Nayiphi na ikhredithi evunyiweyo iya kusetyenziswa phakathi kwemijikelo emibini yokuhlawula. Ityala lilonke elinikiweyo kuyo nayiphi na inyanga ayisayi kudlula umrhumo wenyanga wokusingatha inkonzo echaphazelekayo.

Ukusingathwa okunikezelweyo

3.28. Sinokwenza iSeva ifumaneke kuwe, efakwe noguqulelo lwamva nje lwesixokelelwano sokusebenza, esikhethwe kuluhlu lweenkqubo zokusebenza esizenza zifumaneke. Ukuba ukhetha ukuba nenkqubo yokusebenza ye-Microsoft efakelweyo esikunika yona, ubopheleleke kwimigaqo yelayisenisi kunye neemeko zesoftware yeMicrosoft efanelekileyo ukususela ngexesha ehlohlwa ngayo.

3.29. Unoxanduva lokulawula inkqubo yokusebenza kunye nayo yonke isoftware kwiSeva. Uthanda ICT (PTY) LTD ayinalunyanzeliso lokulawula nawuphi na umba weSeva ngaphandle kwehardware, ngaphandle kokuba kuvunyelwene ngokucacileyo ngenye indlela ngokubhaliweyo.

3.30. Iseva eyabelweyo ihlala iyipropathi yodwa ye Uthanda ICT (PTY) LTD.

3.31. Ukuba ucela ihardware engekho mgangathweni, singakunika ngokuxhomekeke ekufumanekeni, kodwa iindleko ezongezelelweyo ziya kuhlawulwa kuwe ngqo. I-hardware ihlala iyipropathi yethu ngaphandle kokuba kuvunyelwene ngenye indlela. Ukuba ukhetha indawo esecaleni, izinto ezisecaleni ziya kuhlala ziyipropathi yakho.

3.32. Ukuba iSeva yakho iba ngumthombo okanye ekujoliswe kuko kuko nakuphi na ukwaliwa kohlaselo lwenkonzo, sinelungelo lokuyiqhawula kuthungelwano ukuba sigqiba ngokusengqiqweni ukuba asikho esinye isisombululo esisebenzayo esikhoyo ngelo xesha.

3.33. Asinaluxanduva lwesoftware oyifakileyo okanye oyisebenzisayo kwiSeva, kuquka nabuphi na ubunzima okanye itrafikhi eveliswa yile software. Usebenzisa isoftware enjalo ngomngcipheko wakho.

3.34. Igatya 3.10 likwasebenza kwezi Nkonzo.

3.35. Asinaxanduva lokukhupha isoftware ngaphandle kokuba urenta ngeMicrosoft software Uthanda ICT (PTY) LTD.

Isiqinisekiso se-Hardware yokubamba ezinikeleyo

3.36. Siya kubonelela ngenkxaso yokulungiswa okanye ukutshintshwa, ngaphandle kweendleko kuwe, kula macandelo e-hardware alandelayo:

amakhadi ojongano lwenethiwekhi;
iintambo zokuvala;
hard drives;
iiyunithi zokusetyenzwa okuphakathi (CPUs);
abalandeli ababangela ukuba i-CPU isilele;
inkumbulo;
iibhodi zoomama; kwaye
izixhobo zombane.

Ukuba sifuna ukufaka inkqubo entsha yokusebenza njengenxalenye yenkqubo yokulungisa, siya kukwenza oko sisebenzisa inguqulelo yamva nje yenkqubo yokusebenza ngaphandle kokuba ucela ngenye indlela.

Inkxaso ezinikeleyo yokusingatha kunye neSiqinisekiso seNqanaba leNkonzo

3.37. Esi siqinisekiso sisebenza kuphela kubathengi abazinikeleyo be-Hosting. Siza kuzama ukuphendula kunye nokusombulula zonke iingxaki zokuZinikezela eziZinikezelweyo ezibhekiselele ngokukodwa kwi-Hardware ye-Server ngaphakathi kwemizuzu ye-120 yokubika ingxaki kuthi nge-WhatsApp okanye ngetikiti lenkxaso yobugcisa kwiNdawo yoMxumi.

3.38. Ukuba asiyi kusombulula ingxaki ye-Dedicated Hosting phakathi kwemizuzu ye-120, okanye ngaphakathi naliphi na ixesha elongezelelweyo esikucebisa ngalo, siya kukutyala imali elingana nemali yokusingatha isiseko senyanga enye. Ngenjongo yeli solotya, “uSombululo” uthetha ukuba iSeva yeNgcambu eyayibonelelwe kuqala ngu Uthanda ICT (PTY) LTD iphendula kwi-ping njengoko ilinganiswe yinkqubo yethu yokuhlola inethiwekhi. Ukuba umncedisi wakho ozinikeleyo wokusingathwa awulungiselelwanga ukuphendula izicelo ze-ping, kufuneka usinike enye indlela efanelekileyo yokumisela ukuba iseva iyabonakala kwinethiwekhi. Ukuba awenzi njalo, siya kukhululwa kwiimbophelelo zethu phantsi kweli solotya.

3.39. Uyavuma ukuba ukubuyiswa kweSeva kwi-backup kuxhomekeke kumthamo wedatha eza kubuyiselwa kwaye kunokubangela iiyure ezininzi zokuphumla. Kwiimeko ezinjalo, asinyanzelekanga ukuba sinikezele ngetyala.

Isiqinisekiso sokusingathwa kweNethiwekhi ye-Uptime

3.40. Siyaqinisekisa ukuba inethiwekhi yethu iya kufumaneka i-99.9% yexesha kuyo nayiphi na inyanga, ngaphandle kokugcinwa okucwangcisiweyo. Oku kuthetha ukuba ixesha lokungasebenzi kumsebenzi womnatha akufunekanga lidlule kwimizuzu engama-43 kuyo nayiphi na inyanga, kulinganiswe ukusuka kusuku lokuqala ukuya kusuku lokugqibela lwaloo nyanga.

Ixesha lokuphumla kwenethiwekhi libandakanya ukusebenza kweziseko zophuhliso lwenethiwekhi kubandakanya iirotha, iiswitshi, kunye neekhebula, kodwa azibandakanyi iinkonzo okanye isoftware esebenza kwiSeva yakho.
Ixesha lokuphumla kwenethiwekhi likhona xa ungakwazi ukucofa iSeva kwaye ixesha lokuphumla lilinganiswa ngokwenkqubo yethu yokubeka iliso.

3.41. Ukuba i-network uptime ingaphantsi kwe-99.9% ngenyanga enikeziweyo, siya kukutyala i-5% yesiseko semali yenyanga yonke imizuzu engama-30 yokuphumla, ukuya kuthi ga kwi-100% yentlawulo yenyanga yephakheji echaphazelekayo yokubamba okanye iseva.

3.42. Akukho tyala lihlawulwayo apho ingxaki yeSeva eNikelweyo yokusingathwa ibangelwa:

ulondolozo olucwangcisiweyo;
ukuthotywa kweNkonzo ngaphandle kolawulo lwethu;
umcimbi we-force majeure;
uhlaselo olwenziwe kakuhle lweDDoS ngokuchasene neSeva yakho okanye isiseko sokusingatha;
izenzo zokungakhathali okanye ushiyelelo kwicala lakho elibangela ukuba inkqubo yokusebenza isilele;
isicelo sakho sokuba siphinde sifakele uguqulelo lwenkqubo yokusebenza ngaphandle koguqulelo lwamva nje esilunikezayo;
ukungafumaneki kwakho kusithintela ukuba siqhagamshelane nawe ukusombulula ingxaki; okanye
ukusilela kwakho ekulandeleni inkqubo efunekayo ekubhekiselwe kuyo kwigatya lesi-3.38.

3.43. Ukuba unqwenela ukufaka ibango letyala, kufuneka uthumele isicelo ku akhawunti@hostedbyus.co.za kwiiyure ezingama-48 emva kokuchazwa kwesiganeko. Isicelo kufuneka siquke inombolo yakho yomthengi, igama lakho njengoko lidweliswe kwi Uthanda ICT (PTY) LTD i-invoyisi, umhla kunye nexesha eliqikelelweyo lengxaki, kunye neekhowudi zokuzazisa zeSeva yokusingathwa okanye igama leseva. Iikhredithi ziya kusetyenziswa kuphela xa siqinisekisa ixesha lokungasebenzi ngokweenkqubo zethu zokubeka iliso, kwaye nayiphi na ikhredithi evunyiweyo iya kusetyenziswa phakathi kwemijikelo emibini yokuhlawula. Ityala lilonke elinikiweyo kuyo nayiphi na inyanga ayisayi kudlula umrhumo wenyanga wokusingatha inkonzo echaphazelekayo.

Iinkonzo zokusingathwa kweleyibhile emhlophe (WLHS)

3.44. Sinikezela ngeeNkonzo zokusingathwa kwe-White Label ngokuhambelana nesindululo owamnkeleyo, kunye nayo nayiphi na ingcaciso ebhaliweyo ekuvunyelwene ngayo phakathi kwamaqela, le Miqathango eneenkcukacha, iMigaqo Jikelele, kunye noMgaqo-nkqubo owamkelekileyo wokusetyenziswa.

3.45. Apho senza ukuba iiSeva zifumaneke kuwe ukuze uzisebenzise kuphela, ezo seva zihlala ziyipropathi Uthanda ICT (PTY) LTD ngamaxesha onke. Akufunekanga ususe iSeva kwindawo. Siza kuseka kwaye silawule iSeva kwindawo endaweni egameni lakho.

3.46. Zonke iifayile zelog zeSeva zihlala ziyipropathi yethu. Ukuba ucela ifayile yelog yomncedisi, siya kukunika ikopi yefayile yelog efanelekileyo.

3.47. Siza kulawula iiSeva, kubandakanywa ihardware, isoftware ekuvunyelwene ngayo, kunye nophuculo, ngokubona kwethu. Abathengi be-WLHS baya kwaziswa phambi kohlengahlengiso okanye uhlaziyo apho kunokwenzeka ngokufanelekileyo, kwaye ixesha elifanelekileyo kunokuvunyelwana ngalo phakathi kwamaqela apho kufanelekileyo.

3.48. Apho sibonelela kwaye sifaka isoftware, siya kukwenza oko ngokuhambelana nemigaqo ebhaliweyo ekuvunyelwene ngayo phakathi kwamaqela. Kufuneka unikeze lonke ulwazi olufanelekileyo kunye nentsebenziswano efunekayo kufakelo. Ukuba iindleko ezongezelelweyo ziyavela ngokunxulumene nesoftware engakhange icingelwe xa sasinesivumelwano nawe, ezo ndleko ziya kuba zezeakhawunti yakho. Ukuba ufuna uncedo lwethu ngomsebenzi wofakelo ngaphaya kwemida ekuvunyelwene ngayo, sinokubiza iireyithi zethu eziqhelekileyo zeyure.

3.49. Apho kufanelekileyo, sinokuthi, ngokokubona kwethu, sigcine isoftwe kwiiSeva zakho zeWLHS.

3.50. Unoxanduva lwalo lonke i-bandwidth kunye netrafikhi ehambelana neSeva yakho. Singajonga ukusetyenziswa kwetrafikhi kunye ne-spikes ngexesha lomsebenzi, kodwa uhlala unoxanduva lwazo zonke iindleko ezinxulumene ne-traffic. Ukuba umncedisi wakho uba ngumthombo okanye ekujoliswe kuko ukwaliwa kohlaselo lwenkonzo, sinelungelo lokuyiqhawula kuthungelwano ukuba akukho sisombululo sikhoyo.

3.51. Asinaxanduva ngesoftwe oyifakileyo okanye oyisebenzisayo, kubandakanywa ubuthathaka okanye i-traffic eveliswa yisoftwe enjalo. Usebenzisa isoftware enjalo ngomngcipheko wakho.

Ukusombulula ingxaki, iAd-Hoc, kunye noMsebenzi oNgxamisekileyo

3.52. Ukusombulula ingxaki ucelwe nguwe unokuhlawuliswa ngokwexabiso lethu eliqhelekileyo leyure. Ukuba unobangela ufunyenwe ekugqibeleni ngenxa yokungakhathali kwethu okugqithisileyo, ezo zityholo zinokurhoxiswa. Abaphathi bethu abaphezulu baya kuthatha isigqibo sokuba ngaba kukho ukungakhathali okukhulu.

3.53. Ukuba ufuna umsebenzi we-ad-hoc ngaphandle kweeyure zeShishini, kufuneka ucwangcise umsebenzi onjalo kunye nathi. Siya kuhoya kuphela umsebenzi ongxamisekileyo ngaphandle kweeyure zoShishino.

3.54. Sisenokukuhlawulela ixesha elichithwe ukulungisa iingxaki ezingaphaya kwamandla ethu okanye ebesingenakulindeleka ukuba siyithintele okanye siyisombulule ngokukhawuleza.

Imirhumo yeNkonzo ye-WLHS

3.55. Sisenokonyusa umrhumo wenkonzo ye-WLHS rhoqo ngonyaka emva kwesikhumbuzo somhla esaqala ngawo ukunikezela ngeeNkonzo kuwe. Siya kunika ubuncinane iintsuku ezingama-30 isaziso esibhaliweyo sako nakuphi na ukonyuka okunjalo. Ukuba uyachasa ukunyuka, unokuphelisa ubudlelwane ngokuhambelana neMigaqo Jikelele.

Inkxaso ye-WLHS kunye neSiqinisekiso seNqanaba leNkonzo (SLA)

3.56. Inkonzo ye-WLHS ihamba kunye ne-99.9% yethu yokuqinisekisa i-network uptime. Amabango e-SLA asebenza kuphela kwiintlawulo eziqhelekileyo ezimiselweyo zenyanga. Ixesha le-Ad-hoc, iindleko zomntu wesithathu, iindleko ze-hardware, kunye nokusetyenziswa okugqithisiweyo kwetrafikhi akubandakanywa kumabango e-SLA.

3.57. Ukuphazamiseka kwenkonzo kuya kujongwa ngaphakathi:

Imizuzu eyi-120 ngexesha leeHore zoShishino; kwaye
Imizuzu engama-480 ngaphandle kweeyure zoShishino.

Iiyure zomsebenzi zingoMvulo ukuya ngoLwesihlanu phakathi kwe-09:30 kunye ne-15:00, ngaphandle kweeholide zesizwe.

WLHS Hardware Guarantee

3.58. Siza kuzama ukuphendula kuzo zonke iingxaki ze-WLHS ezinxulumene ngokukodwa ne-Server hardware phakathi kwemizuzu eyi-120 yengxaki eyenzekayo. Ukuba asiyi kusombulula ingxaki ye-hardware ngaphakathi kwemizuzu ye-120, okanye ngaphakathi naliphi na ixesha elongeziweyo esicebisa ngalo, siya kukutyala imali elingana nemali yokusingatha isiseko senyanga enye.

3.59. Uyavuma ukuba ukubuyiswa kweSeva kwi-backup kuxhomekeke kumthamo wedatha eza kubuyiselwa kwaye kunokubangela iiyure ezininzi zokuphumla. Kwiimeko ezinjalo, asinyanzelekanga ukuba sinikezele ngetyala.

WLHS Network Uptime Guarantee

3.60. Siyaqinisekisa ukuba inethiwekhi yethu iya kufumaneka i-99.9% yexesha kuyo nayiphi na inyanga, ngaphandle kokugcinwa okucwangcisiweyo. Oku kuthetha ukuba ixesha lokungasebenzi kumsebenzi womnatha akufunekanga lidlule kwimizuzu engama-43 kuyo nayiphi na inyanga, kulinganiswe ukusuka kusuku lokuqala ukuya kusuku lokugqibela lwaloo nyanga.

Ixesha lenethiwekhi libandakanya ukusebenza kweziseko zonxibelelwano eziphantsi kolawulo lwethu, kubandakanywa iirotha, iiswitshi, iziseko zoncedo lomlilo, kunye neekhebula.
Ixesha lokungasebenzi kwenethiwekhi libakho xa umthengi engakwazi ukuthumela nokufumana iinkcukacha kwinkonzo yethu elawulwayo, njengoko kulinganiswe ziinkqubo zethu zokuhlola zeWLHS.

3.61. Ukuba i-network uptime ingaphantsi kwe-99.9% ngenyanga enikeziweyo, siya kukunika i-5% yentlawulo yenyanga yesiseko yonke imizuzu ye-30 yokuphumla, ukuya kuthi ga kwi-100% yentlawulo yenyanga yenkonzo echaphazelekayo yokubamba okanye iSeva.

3.62. Ukuba unesisombululo sokuFumana okuPhezulu njengenxalenye yesindululo se-WLHS, i-SLA eyongezelelweyo inokuvunyelwana kwisindululo esisayinwe nguwe.

3.63. Akukho khredithi ihlawulwayo:

apho kukho ukuthotywa kweNkonzo ngaphandle kolawulo lwethu;
ngexesha lokugcinwa kweefestile ezicwangcisiweyo;
apho i-DDoS eyenziwe kakuhle ijolise kwiSeva yakho okanye isiseko sokusingatha;
ngexesha lomcimbi we-force majeure; okanye
apho ixesha lokuphumla kungenxa yokusilela ukufikelela kwiisekethe kwinethiwekhi yethu, imiba ye-DNS ngaphandle kolawulo oluthe ngqo, ukusasazwa kwe-DNS, izenzo zakho zokungakhathali okanye ukushiya, okanye ukuphuma kwenye indawo kwi-Intanethi okuthintela ukufikelela kwiinkonzo zakho zokubamba.

3.64. Asinaluxanduva lwebrawuza okanye i-DNS caching eyenza iwebhusayithi yakho ibonakale ingafikeleleki xa ifikeleleka ngenye indlela. Oku kukhutshelwa ngaphandle akusebenzi apho ingxaki ivela kwiikhonkco zeSeva kwi-Intanethi okanye kwiirotha zethu.

3.65. Ukuba unqwenela ukufaka ibango letyala, kufuneka ungenise isicelo sakho ku akhawunti@hostedbyus.co.za kwiiyure ezingama-48 zexesha lokuphumla. Isicelo sakho kufuneka siquke imihla kunye namaxesha okungabikho kwenethiwekhi. Iikhredithi ziya kusetyenziswa kuphela xa siqinisekisa ixesha lokungasebenzi ngokweenkqubo zethu zokubeka iliso, kwaye nayiphi na ikhredithi evunyiweyo iya kusetyenziswa phakathi kwemijikelo emibini yokuhlawula. Ityala lilonke elinikiweyo kuyo nayiphi na inyanga ayisayi kudlula umrhumo wenyanga wokusingatha inkonzo echaphazelekayo.

Colocation Hosting

3.66. Inkonzo yokubeka indawo yokubeka ikunika indawo yokubeka, uqhagamshelo lwamandla, kunye noqhagamshelo lwedatha kuphela. Kufuneka unikezele ngeSeva yakho okanye iiSeva kunye neeperipherals.

3.67. Uhlala unoxanduva lwazo zonke izixhobo ezifakwe kwirack yakho. Sinoxanduva kuphela kwiNdawo apho i-rack igcinwe khona kunye noqhagamshelo lwenethiwekhi esilunikezayo.

3.68. Nguwe kuphela uxanduva lwazo zonke i-bandwidth kunye ne-traffic enxulumene nenkonzo yakho yokubeka indawo kwaye unoxanduva lwazo zonke iindleko zendlela. Oku kubandakanya ukubeka esweni rhoqo ukusetyenziswa ngoMmandla waBaxumi. Kuphela itrafikhi ebonelelwe ngu Uthanda ICT (PTY) LTD iya kubonakala kwiNdawo yoMxumi. Naziphi na izixhobo zokubeka iliso esizinikezelayo zezoncedo kuphela kwaye azikho ixesha lokwenyani. Asinaxanduva lokunyuka kwetrafikhi, uhlaselo, okanye ilahleko evela ngenxa yokulibaziseka kwengxelo.

3.69. Ukuba iSeva yakho okanye amalungu enethiwekhi abe ngumthombo okanye ekujoliswe kuko ukwaliwa kohlaselo lwenkonzo, sinokukukhupha kuthungelwano ukuba sigqibe ngokusengqiqweni ukuba asikho esinye isisombululo esikhoyo.

3.70. Sithathe amanyathelo okhuseleko afanelekileyo ukubonelela ngeziseko zoncedo ezizinzileyo kwiNdawo. Nangona kunjalo, ukuba kukho into eyenzekayo, asiyi kuba nabutyala bayo nayiphi na ilahleko okanye umonakalo ovela kuko nakuphi na ukusilela kwethu, ngaphandle kokuba imfanelo ayinakukhutshelwa ngaphandle ngokusemthethweni.

3.71. Kuya kufuneka uthobele ngamaxesha onke kunye neenkqubo zempilo kunye nokhuseleko ezisebenzayo kubathengi abangena kwindawo. Singakwala ukufikelela apho sikholelwa ngokufanelekileyo ukuba awuhambisani nemigaqo enjalo.

3.72. Sisenokunqumamisa okwethutyana iinkonzo zokwahlulwahlulwa ukuze silungise, sigcine, siphucule, silungise, sitshintshe, okanye siphucule ezo nkonzo. Siza kubonelela ngesaziso seentsuku ezili-14 zekhalenda apho kunokwenzeka ngokufanelekileyo. Asiyi kuba nabutyala ngelahleko okanye umonakalo obangelwe kukunqunyanyiswa okunjalo.

3.73. Singayekisa nayiphi na inkonzo yonikezelo ngesaziso esibhaliweyo seentsuku ezingama-30 esiya kuwe.

3.74. Ukuba naliphi na iqela laphula isibophelelo esibambekayo phantsi kwesiVumelwano kwaye liyasilela ukulungisa ulwaphulo-mthetho phakathi kweentsuku ezisixhenxe emva kwesaziso esibhaliweyo, okanye libekwe ekubhangiseni okwethutyana okanye okokugqibela, ukuthinjwa, ulawulo lwenkundla, okanye ukuvumelana nabatyalwayo, okanye lisilele ukwanelisa isigwebo phakathi kweentsuku ezili-10, elinye icala lingasirhoxisa isiVumelwano ngesaziso esibhaliweyo. Oku akulichaphazeli naliphi na ilungelo leqela lokubanga umonakalo ngokophulwa.

3.75. Akukho nalinye iqela elinoxanduva lomonakalo ongathanga ngqo, ongalindelekanga, owodwa, okanye ilahleko evela kwiSivumelwano, kubandakanywa ilahleko yenzuzo, ingeniso, ukonga obekulindelwe, intengiselwano yeshishini, igoodwill, okanye ezinye iikhontrakthi, nokuba zivela ngenxa yokungakhathali okanye ukwaphulwa kwesivumelwano.

3.76. Uxanduva lwethu lulonke kuwe ngomonakalo othe ngqo phantsi kwenkonzo yokugalela indawo awuyi kudlula iinyanga ezintathu zomrhumo wakho wokubamba isiseko.

Colocation Network Uptime Guarantee

3.77. Njengomthengi we-colocation, siqinisekisa ukuba inethiwekhi yethu iya kufumaneka i-99.9% yexesha kuyo nayiphi na inyanga, ngaphandle kokugcinwa okucwangcisiweyo. Oku kuthetha ukuba ixesha lokungasebenzi kumsebenzi womnatha akufunekanga lidlule kwimizuzu engama-43 kuyo nayiphi na inyanga, kulinganiswe ukusuka kusuku lokuqala ukuya kusuku lokugqibela lwaloo nyanga.

Ixesha lokuphumla kwenethiwekhi libandakanya ukusebenza kweziseko zonxibelelwano ezibandakanya iirotha, iiswitshi, kunye neekhewubhuli, kodwa azibandakanyi iinkonzo okanye isoftware esebenza kwihardware yakho.
Ixesha lokungasebenzi kwenethiwekhi likhona xa ungakwazi ukucofa iSeva kwaye ixesha lokuphumla lirekhodwa yinkqubo yethu yokubeka iliso.

3.78. Ukuba i-network uptime ingaphantsi kwe-99.9% kwinyanga enikiweyo, siya kukunika i-5% yentlawulo yenyanga yesiseko yonke imizuzu engama-30 yokuphumla, ukuya kuthi ga kwi-100% yentlawulo yenyanga yenkonzo ye-colocation echaphazelekayo.

3.79. Akukho khredithi ihlawulwayo apho ingxaki ibalelwa koku:

ulondolozo olucwangcisiweyo;
ukuthotywa kweNkonzo ngaphandle kolawulo lwethu;
umcimbi we-force majeure;
uhlaselo lweDDoS ngokuchasene neSeva yakho okanye isiseko sokusingatha;
izenzo zokungakhathali okanye ukushiya kwicala lakho; okanye
ukungafumaneki kwakho kusithintela ukuba siqhagamshelane nawe ukusombulula ingxaki.

3.80. Ukuba unqwenela ukufaka ibango letyala, kufuneka uthumele isicelo ku akhawunti@hostedbyus.co.za kwiiyure ezingama-48 emva kokuchazwa kwesiganeko. Isicelo kufuneka siquke inombolo yakho yomthengi, igama lakho njengoko lidweliswe kwi Uthanda ICT (PTY) LTD i-invoyisi, umhla kunye nexesha eliqikelelweyo lengxaki, kunye neekhowudi zokuchongwa kwendawo okanye igama lomncedisi. Iikhredithi ziya kusetyenziswa kuphela xa siqinisekisa ixesha lokungasebenzi ngokweenkqubo zethu zokubeka iliso, kwaye nayiphi na ikhredithi evunyiweyo iya kusetyenziswa phakathi kwemijikelo emibini yokuhlawula. Ityala lilonke elinikiweyo kuyo nayiphi na inyanga ayisayi kudlula umrhumo wenyanga wokusingatha inkonzo echaphazelekayo.

IMirhumo eZinikezelweyo kunye neColocation Hosting

3.81. Uya kuhlawula umrhumo osisiseko wokubamba i-Dedicated Hosting kunye ne-Colocation Hosting njengoko kubonisiwe kwiwebhusayithi okanye kwikowuteshini okanye umyalelo osebenzayo.

3.82. Isiseko somrhumo wokubamba asibandakanyi:

imirhumo yokuseta;
imirhumo enxulumene nokunyuka kokusetyenziswa kwe-bandwidth;
imirhumo yombane, apho kuyimfuneko;
imirhumo yokubhukuda, apho kuyimfuneko;
iindleko zerakhi, apho kufanelekileyo;
imirhumo encinci yesondlo, apho kufanelekileyo;
imirhumo yeedilesi ze-IP ezongezelelweyo; kwaye
imemori eyongezelelweyo okanye iindleko ze-hard drive.

Nayiphi na into engabandakanywanga kumlinganiselo osemgangathweni oboniswe kwiwebhusayithi okanye ikowuteshini inokutsala umrhumo owongezelelweyo ohlawulwa nguwe. Ukunyuka kwamaxabiso osetyenziso kunokuchaphazela iintlawulo ezinxulumene nombane apho kufanelekileyo.

Ukuqokelelwa kweTyala

3.83. Ukuba ii-invoyisi zihlala zingahlawulwanga iintsuku ezingama-20, Uthanda ICT (PTY) LTD banokubandakanya iinkonzo zokuqokelela amatyala kwaye baqalise iinkqubo zomthetho zokufumana naziphi na iimali ezingekahlawulwa nezingaphikiswanga. Uyavuma ukuba uhlala unoxanduva lwazo zonke iintlawulo ezinxulumene nokuqokelelwa kwamatyala, iikomishini, imirhumo yezomthetho, kunye neendleko zokubuyisa epokothweni, kunye nokuba Uthanda ICT (PTY) LTD inokudwelisa ukusilela kwakho kwi-arhente yokunika ingxelo ngetyala apho kuvunyelwe ngumthetho.

4. Imigaqo ye-imeyile

4.1. Siza kubonelela ngezi nkonzo zilandelayo zinento yokwenza ne-imeyile kubathengi abakhetha ukusingathwa okwabelwanayo okanye ukusingathwa okuzinikezeleyo kuphela:

Uhluzo lwe-imeyile yentengiso engacelwanga (spam): kubonelelwa ngeyona ndlela ilungileyo, ngaphandle kweziqinisekiso, usebenzisa itekhnoloji efanelekileyo njengeSpamAssassin okanye izixhobo ezifanayo;
Uhluzo lwentsholongwane: kubonelelwa ngeyona ndlela ilungileyo, ngaphandle kweziqinisekiso, kusetyenziswa itekhnoloji efanelekileyo njengeClamAV okanye izixhobo ezifanayo;
SMTP (IProtokholi yokuGqithisela ngemeyile elula) yokuthumela imeyile ephumayo;
POP3 (IProtokholi yePosi) yokukhuphela iposi engenayo; kwaye
IMAP (IProtokholi yoFikelelo kwiMiyalezo ye-Intanethi) yokufunda nokulawula iposi kwiseva.

4.2. Siya kuthatha amanyathelo afanelekileyo ukwenza indawo yakho ye-imeyile ikhuseleke kwaye ithembekile.

4.3. Siza:

senze konke okusemandleni ethu ukuxhasa ukuseta kunye noqwalaselo; kwaye
ayinakuba noxanduva lokungahambelani phakathi kweenkqubo zethu kunye nasiphi na isicelo somntu wesithathu.

5. Imiqathango yegama leDomain

Ukubhaliswa Kwesizinda

5.1. UMlawuli uqhuba isixokelelwano sobhaliso esisetyenziselwa ukucubungula iitransekshini zegama lesizinda .co.za eziqaliswe ngababhalisi abafana Uthanda ICT (PTY) LTD, kubandakanywa ubhaliso, uhlaziyo, ukuhlaziywa, ukucinywa, imibuzo, kunye nokudluliselwa.

5.2. Sinokuvunywa njengoMbhalisi ozimeleyo ukubhalisa amaGama eDomain kwinkqubo yobhaliso yoMlawuli. Onke amaGama eeDomain .co.za abhaliswe sithi egameni lakho axhomekeke kwiMigaqo yoLawulo, enokuthi ilungiswe amaxesha ngamaxesha.

5.3. Sisebenza ngokwemiyalelo yakho kangangoko loo miyalelo isemthethweni kwaye inokwenzeka. Abalawuli begama leDomain banokurhoxisa, batshintshe, okanye bamise ubhaliso lweDomain Name kwiimeko ezithile, kubandakanywa apho kufunwa ngumthetho, umyalelo wenkundla, okanye isigwebo sokugweba.

5.4. Sisenokusebenzisa iinkonzo zeerejistra zamazwe ngamazwe ukubhalisa iidomeyini ezikumgangatho ophezulu ngokubanzi kunye neendawo ezingezizo ezengingqi zekhowudi yelizwe. Olo bhaliso luxhomekeke kwimigaqo yobhaliso olufanelekileyo kunye nobhaliso. Asinakuqinisekisa ngobhaliso oluyimpumelelo lwalo naliphi na iGama leNdawo elikhethwe nguwe.

5.5. Le migaqo ilandelayo iyasebenza kubhaliso lweDomain Name:

Amagama eDomain enziwa afumaneke xa efika kuqala, anikezelwe kuqala, kwaye asinakuqinisekisa ngokufumaneka.
Asikuvumeli ukubhaliswa kwesizinda se-cybersquatting okanye i- bad-faith domain ngenjongo yokwenza inzuzo kuphawu lokuthengisa lomnye umntu.
Igama leDomain lilayisenisi yokusebenzisa i-domain ngelixa lihlala lingoku kwaye ligcinwe ngokufanelekileyo; ayibobunini ngokwendlela eqhelekileyo yomthetho wepropati.
Kubalulekile ukuba umntu ochanekileyo okanye iziko libonakaliswe njengoMbhalisi.
Wena, njengoBhalisi okanye ummeli ogunyazisiweyo, ugcina ulawulo lweGama lakho leNdawo, kwaye siyaligcina njengenxalenye yeNkonzo.
Sinokufaka iinkcukacha zethu njengetyala kunye noqhagamshelwano lobugcisa ngaphandle kokuba ulawula irekhodi leDomain Name ngokuthe ngqo nobhaliso olufanelekileyo okanye umbhalisi.
Nayiphi na idilesi ye-IP eyabelwe thina ihlala iyimpahla yethu yodwa kwaye ilayisenisiswe kuwe ukuba uyisebenzise ngexesha lesivumelwano kuphela.
Ukuba ungumthengisi we Uthanda ICT (PTY) LTD, Awunakuzenza uMbhalisi weGama leDomain lomthengi wakho. Ukuba wenza njalo, sinokuphelisa isimo sakho somthengisi.
Ubhaliso olutsha lwe-.co.za lunokuba phantsi kwexesha loxolelo leentsuku ezisixhenxe ngokukhawuleza emva kokubhaliswa, apho ukurhoxiswa okunokuthi kwenzeke kunye neziphumo ezinqabileyo zeendleko.
Amagama eDomain adla ngokubhaliswa unyaka omnye. Nangona sizakuzama ukunceda ekuthinteleni ukuphelelwa lixesha, uhlala unoxanduva lokuqinisekisa ukuba iDomain Name yakho ayiphelelwa lixesha. Sinokuyihlaziya ngokuzenzekelayo ngaphandle kokuba uyalele ngokucacileyo ukuba singakwenzi oko.

5.6. Ukuba uyacima i-Domain Name ngexesha loxolelo, inokwabelwa ubume bokuKhupha okuLindiweyo kwaye ayisayi kufumaneka kwakhona de kuphele ixesha loxolelo. Ungahlawuliswa umrhumo wolawulo lwexesha lobabalo. Emva kokuba ixesha lobabalo liphelile, i-Domain Name inokukhululwa kwaye isuswe kwi-database yobhaliso, iyenze ifumaneke kwabanye. Awunakutshintshela iGama leDomain komnye uMbhalisi ngexesha loxolelo. Ukuba i-Domain Name ibuyiselwe ngexesha loxolelo, akukho mbuyiselo iya kwenziwa.

5.7. Kufuneka unikezele ngazo zonke iinkcukacha esizicela kuwe ngokufanelekileyo. Asinaxanduva lokulibaziseka okanye ukubhaliswa okungaphumelelanga okubangelwa ulwazi olungaphelelanga okanye olungachanekanga olunikezelwe nguwe.

5.8. Le mirhumo ilandelayo inokwenziwa nguwe:

umrhumo wonyaka woMlawuli weGama leDomain;
umrhumo wethu wenkonzo yokufaka isicelo, ukulondoloza, ukuhlaziya, okanye ukulawula iGama leDomain egameni lakho; kwaye
zonke iindleko ezifanelekileyo okanye iintlawulo ezinxulumene nobhaliso, udluliselo, okanye uhlaziyo.

Ezi ntlawulo zenkonzo azibuyiswa ngaphandle kokuba sichaza ngenye indlela.

5.9. Uqinisekisa ukuba:

unelungelo lokubhalisa nokusebenzisa iGama leDomain; okanye
unemvume yoMbhalisi ukuba akunguye umnini; kwaye
awuthintelwanga ngumthetho okanye ngenye indlela ekubhaliseni iGama leDomain; kwaye
ukusebenzisa kwakho iGama leDomain akuwaxhaphazi amalungelo epropathi enomgangatho ophezulu wokuqonda kwakhe nawuphi na umntu onelungelo lokubanga amalungelo kuloo Domain Name okanye nayiphi na inxalenye yayo ebalulekileyo.

5.10. Uyasikhusela kuyo nayiphi na ilahleko okanye umonakalo esinokuwufumana ngenxa yokubhaliswa kwakho okanye ukusebenzisa iGama leDomain.

Utshintsho kwi-.co.za iGama leDomain kunye neNgcaciso yeGama leNdawo

5.11. Asinathi okanye uMlawuli onokulungisa elona gama leDomain ngokwayo. Ukuba kukho impazamo kupelo lweDomain Name, iDomain Name engachanekanga mayicinywe kuze kwenziwe ubhaliso olutsha. Ngaphandle kokuba ulucela olo tshintsho ngexesha lobabalo olusebenzayo, omnye umrhumo unokuhlawulwa.

5.12. Umntu oBhalisiweyo okanye ummeli wakhe ogunyazisiweyo unokutshintsha .co.za Ulwazi loBhaliso olufana negama, idilesi ye-imeyile, inombolo yomnxeba, okanye idilesi yendawo ngeNdawo yoMxumi.

5.13. Ukuba uMbhalisi une Uthanda ICT (PTY) LTD iprofayile, uMbhalisi angenza utshintsho olunjalo ngokuthe ngqo.

5.14. Ukuba uMbhalisi wonyula iarhente ene Uthanda ICT (PTY) LTD iprofayile yokulawula i-Domain Name, i-Domain Name inokudityaniswa naloo nkangeleko kwaye umenzeli angenza utshintsho.

5.15. Uthanda ICT (PTY) LTD uya kwenza kuphela kwimiyalelo yoMnikazi weProfayile okanye nawuphi na umntu ogunyazisiweyo ukuba enze loo profayile.

5.16. Ukulandela utshintsho, imeko yeGama leDomain inokutshintsha kuhlaziyo olulindileyo kwaye ihlale kweso simo kangangeentsuku ezintlanu ezilandelelanayo, ibe lixesha lenkqubo elimiselwe nguMlawuli. Ekupheleni kwelo xesha, ulwazi lweDomain Name luya kuzihlaziya ngokuzenzekelayo.

5.17. UMbhalisi unokubuza Uthanda ICT (PTY) LTD ukwenza iprofayile kunye nolawulo logqithiselo lweGama leDomain kuloo profayile, ngaphandle kokuba iimfuno zethu zihlangatyeziwe.

Iingxabano

5.18. Ukuba kuvela impikiswano phakathi koMbhalisi kunye nomnye umntu, kubandakanywa i-arhente, malunga nolawulo lweGama leDomain okanye Uthanda ICT (PTY) LTD iprofayile edityaniswe neGama leDomain, sinokuthintela naliphi na iqela ekufikeleleni okanye ekuhlaziyeni iGama leDomain ngeNdawo yoMxumi de imbambano isonjululwe okanye sifumane imiyalelo efanelekileyo ebhaliweyo evela kugunyaziwe ofanelekileyo okanye umntu ogunyazisiweyo, kubandakanywa umthengisi, umenzi welifa, isisombululo esisebenzayo seshishini, imvume yeqabane ngamxhelo-mnye, umyalelo wenkundla, okanye umyalelo wolamlo, njengoko kusebenza.

5.19. Kwiimeko ezithile i-Domain Name inokutshixwa. Igama Lommandla Wommandla elitshixiweyo lingagqithiselwa kuphela nguMlawuli. Ukutshixa kudla ngokusetyenziswa apho inkundla okanye igunya elaziwayo lichophele impikiswano ephathelele kwiGama leDomain. Igama leDomain liza kuhlala livaliwe de ingxabano iqukunjelwe.

5.20. UMbhalisi uyasikhusela kuyo nayiphi na ilahleko okanye umonakalo ovela kuthi othintela ukufikelela, okanye uhlaziyo lweGama leDomain ngexesha lempikiswano.

Ugqithiselo lwegama leDomain ukuya komnye uMbhalisi

5.21. Ungadlulisela iGama lakho leDomain komnye uMgcini zincwadi zobhaliso nangaliphi na ixesha ngaphandle kwexesha loxolelo, ngokuxhomekeke kwinkqubo yobhaliso esebenzayo.

5.22. Inkqubo yodluliselo ilawulwa yiMigaqo-nkqubo yoLawulo esebenzayo.

5.23. Emva kwesicelo sokutshintsha ulwazi loMbhalisi kwiGama leDomain ngenkqubo yobhaliso, uMbhalisi ofumanayo uya kuqalisa iNkqubo yoTshintsho loBhaliso. Isiphumo sokuvota kunye nemithetho yokuvunywa ilawulwa yinkqubo yobhaliso esebenzayo kunye namaxesha amisiweyo.

Ukucinywa kwegama leDomain

5.24. Igama leDomain lingarhoxiswa nangaliphi na ixesha ngaphandle kwexesha loxolelo.

5.25. Ukuqala isicelo sokurhoxisa kunokubangela ukuba iDomain Name inqunyanyiswe kwaye ekugqibeleni icinywe kubhaliso.

5.26. Xa sele iqalisiwe, ixesha lokunqunyanyiswa elilindileyo lingasebenza, emva koko imeko inokutshintsha ibe kulindelwe ukucinywa. Ekupheleni kwexesha lokucinywa, iGama leDomain linokucinywa kwaye libuyiselwe kwindawo ekhoyo yaMagama eDomain. Amagama eDomain acinyiweyo awanakuphinda abuyiselwe.

5.27. Ukumiswa okulindileyo kunye namaxesha okucinywa okulindileyo kubhaliso olusisigxina okanye iiparamitha zenkqubo kwaye azinakuguqulwa sithi.

Ukuhlaziywa kwegama leDomain

5.28. Singathumela isikhumbuzi sokuhlaziya nge-imeyile ngaphambi komhla wokuhlaziya iGama lakho leDomain.

5.29. Ukuba awufuni ukuhlaziya iGama leDomain, kufuneka unike isaziso ngendlela esiyichaza ngayo, kubandakanywa apho kufanelekileyo ngokucofa ikhonkco kwi-imeyile yesikhumbuzi sohlaziyo, ukuphelisa i-domain ngeNdawo yoMxumi, okanye usithumelele i-imeyile ngokuthe ngqo.

5.30. Ukuba awusiniki isaziso esifunekayo kwangexesha, sinokulihlaziya ngokuzenzekelayo iGama leDomain ngokubona kwethu kwaye songeze umrhumo wokuhlaziya kwi-invoyisi yakho elandelayo.

Intlawulo eMiselweyo yeeNkonzo zoMmandla

5.31. Ukuba uyasilela ukuhlawula naziphi na iindleko okanye intlawulo enxulumene nobhaliso, uhlaziyo, uhlaziyo, utshintsho, okanye ulawulo lweDomain Name, singakwazi:

ukusebenzisa ikhonkco okanye ilungelo logcino kwiGama leDomain de imali efanelekileyo ihlawulwe;
ukufumana okanye ukuvumela ukunqunyanyiswa, ukupheliswa, okanye ukucinywa kweGama leDomain; okanye
dlulisela iGama leDomain apho kuvunyelwe ngumthetho okanye imigaqo yobhaliso.

Ukupheliswa kweeNkonzo zeDomain

5.32. Ukuba iNkonzo yeDomain ivaliwe ngenxa yaso nasiphi na isizathu, sinokuthi, ngaphandle kokwenza ityala, sazise uMbhalisi ofanelekileyo okanye uBhaliso kwaye siyalele ukuba asisuse thina okanye iinkqubo zethu njengomgcini weGama leDomain, nokuba akukho tshintsho lufumanekayo ngokukhawuleza.

5.33. Ukuba nawuphi na uMbhalisi okanye uMbhalisi ulungisa, unqumamise, okanye uphelise iinkonzo esithembele kuzo ekuboneleleni ngeeNkonzo zeDomain, siya kuzama ukuqinisekisa ukuqhubeka apho kunokwenzeka oko. Ukuba asikwazi ukwenza njalo, asiyi kuba noxanduva kuwe okanye naliphi na iqela lesithathu ngesiphumo selahleko okanye umonakalo.

Iingxabano zegama leDomain

5.34. Iindlela ezahlukeneyo zokusombulula iingxabano ezizezinye zinokusebenza kuMagama eDomain abhaliswe kwihlabathi jikelele, kubandakanywa iUniform Domain Name Policy Resolution Policy kwii-gTLD ezithile, nayiphi na eminye imigaqo esebenzayo yokusombulula iingxabano kwilizwe lethu, kunye neenkqubo ezifanayo kwezinye ii-ccTLD.

5.35. Iingxwabangxwaba phakathi kwakho nalo naliphi na iqela lesithathu malunga nokubhaliswa okanye ukusetyenziswa kweGama leDomain linokuziswa phantsi kwayo nayiphi na indlela ekhoyo yokusombulula iingxabano, phambi kwenkundla, okanye phambi kwenkundla yamatyala esemthethweni.

5.36. Asiyi kuthatha inxaxheba kwingxabano phakathi kwakho nomntu wesithathu. Ukuba uyasibandakanya kwimpikiswano enjalo, uyasikhusela kuyo nayiphi na ilahleko, umonakalo, iindleko, okanye iindleko zomthetho, kuquka neendleko zegqwetha kunye nomxhasi apho unokufunyanwa khona ngokusemthethweni.

5.37. Igama leDomain elitshixiweyo okanye elinomkhenkce alinakuhlaziywa, lirhoxiswe, libuyiselwe endaweni yalo, okanye likhululwe de livulwe okanye impikiswano ibe igqityiwe.

6. Ezinye Iinkonzo

6.1. Sinokunikezela ngeenkonzo zomntu wesithathu amaxesha ngamaxesha.

6.2. Ngelixa sisenza iinzame ezifanelekileyo zokukhetha abathengisi abathembekileyo kunye nokugcina ubudlelwane benkonzo, asizilawuli iinkonzo zeqela lesithathu kwaye asinaxanduva ngazo. Usebenzisa iinkonzo ezinjalo zomntu wesithathu ngomngcipheko wakho.

6.3. Asinaxanduva ngayo nayiphi na ilahleko okanye umonakalo ovela kusetyenziso lwakho lweenkonzo zomntu wesithathu, kubandakanywa ukuphazamiseka okanye ukungafumaneki kwezo nkonzo.

IiWebhusayithi zeShelf

6.4. If you purchase a Shelf Website service, you will have 20 consecutive working days from the date of full payment to complete the work. Delivery of the service will terminate when any one of the following occurs first:

uyaqinisekisa ukuba wanelisekile ngeWebhusayithi yeShelf enikezelweyo;
uhlaziyo oluthathu lweWebhusayithi yeShelf luphelile; okanye
Iintsuku zokusebenza ezingama-20 ezilandelelanayo zidlulile ukusuka kumhla wentlawulo epheleleyo.

Nawuphi na omnye umsebenzi ofunekayo emva kokuba inkonzo iphelile okanye emva kokuba isithuba seentsuku ezingama-20 siphelile siya kuhlawuliswa ngokwenkxaso yethu yangoku kunye nesantya sokwenza ngokwezifiso. Lonke unxibelelwano olunxulumene nokuhanjiswa kweWebhusayithi yeShelufu luya kwenzeka ngeNdawo yethu yoMxumi ngokusebenzisa itikiti lenkxaso eliqhelekileyo.

7. Uxanduva lomthengisi

7.1. Abathengisi banoxanduva lokuxhasa abathengi babo. Asiboneleli ngenkxaso ngokuthe ngqo kubathengi bomthengisi ngaphandle kokuba ukwi-White Label Hosting Services yethu. Ukuba umthengi womthengisi uqhagamshelana nathi ngokuthe ngqo, sinelungelo lokubeka iinkonzo zomthengi ukubamba de umthengisi aqalise kwakhona uxanduva lwakhe lwenkxaso. Zonke izicelo zenkxaso kufuneka zenziwe ngumthengisi egameni labaxhasi bakhe ngeenjongo zokhuseleko. Sinelungelo lokuphelisa inkonzo yakho nge Uthanda ICT (PTY) LTD ukuba uyasilela ukubonelela ngenkxaso eyaneleyo yomgca wokuqala kubaxhasi bakho.

7.2. Njengomthengisi, uyayivuma loo nto Uthanda ICT (PTY) LTD uhlala enoxanduva lokubonelela ngeeNkonzo. Kwiimeko ezithile sinokunyanzeleka ukuba sijongane ngqo nomxhasi wakho, kubandakanywa apho:

awufumaneki iiyure ezingama-96 okanye ngaphezulu kwaye awukwazi ukujongana nesicelo somthengi esisemthethweni;
uyasilela ukuthobela isicelo somthengi esisemthethweni okanye usilele ukuphumeza utshintsho oluyimfuneko ukuze umxhasi afumane iiNkonzo;
uyasilela ukuhlawula iimali ozityalwayo Uthanda ICT (PTY) LTD; okanye
uyafa, apho utyumba ngokungenakurhoxiswa Uthanda ICT (PTY) LTD njengegqwetha lakho kunye ne-arhente yokwenza ezo zinto kwaye asayine amaxwebhu anjalo anokuba yimfuneko ngokunxulumene neNkonzo.

7.3. Xa ufaka isicelo sayo nayiphi na iNkonzo egameni lomxhasi wakho, kufuneka uqinisekise ukuba umxhasi wakho uyavumelana neMigaqo yethu yokubamba, kuquka noMgaqo-nkqubo owamkelekileyo wokusetyenziswa kunye noMgaqo-nkqubo waBucala.

7.4. Awunakupapasha okanye usasaze imathiriyeli yentengiso okanye wenze uwonke-wonke okanye iingxelo zoshicilelo malunga Uthanda ICT (PTY) LTD okanye iiNkonzo zethu ngaphandle kwemvume yethu ebhaliweyo.

7.5. Awunakusebenzisa igama "Uthanda ICT (PTY) LTD" okanye nasiphi na isishunqulelo sayo ngaphandle kwemvume yethu ebhaliweyo yangaphambili.

7.6. Njengomthengisi unokufikelela kwiNdawo yethu yoMxumi ukuze ulawule useto lwenkonzo, uhlaziyo, useto lwe-imeyile, amagama esizinda, kunye nokunika ingxelo. Awungekhe wenze ngokwezifiso, uvelise ngokutsha, okanye uguqule uMmandla woMxumi ukuba uyisebenzisele ngokwakho ngaphandle kokuba uvunyelwe ngokubhaliweyo sithi. Kufuneka unikeze kuphela ukufikelela kubasebenzi kunye nabaxhasi abagunyaziswe nguwe. Unoxanduva lwalo lonke ukufikelela kwiNdawo yoMxumi ngabasebenzisi bakho abagunyazisiweyo kunye naso nasiphi na isenzo esithathwe ngabo.

7.7. Sinelungelo lokuthatha naliphi na inyathelo esilibona liyimfuneko ngalo naliphi na ixesha ukugcina ukhuseleko kunye nokusebenza okuthembekileyo kweziseko ezingundoqo zethu, kwaye uyathembisa ukuba awuzukwenza okanye uvumele nantoni na ebeka esichengeni ukhuseleko lwethu.

7.8. Uyagunyazisa Uthanda ICT (PTY) LTD ukwenza nawuphi na umyalelo onikwe ngu, okanye ocinga ukuba uvela, wena okanye umxhasi wakho, nokuba kuthe kwenzeka kamva ukuba ubuqhophololo buyenzekile, ngaphandle kokuba siye saziswa ngomyalelo wobuqhophololo phambi kokuba sithathe amanyathelo ngawo.

7.9. Ngaphandle kokuba ukwiWhite Label Hosting Services, nguwe wedwa onoxanduva lokulungisa zonke iintlawulo zabathengi bakho kunye nalo lonke uqokelelo lwamatyala anxulumene nabathengi bakho.

7.10. Yonke imirhumo ehlawulwa nguwe Uthanda ICT (PTY) LTD kufuneka ihlawulwe kwakamsinyane nje ukuba ifanelekile.

7.11. Xa kukho ukungavisisani phakathi kwamaqela, uhlala ubophelelekile ukuba uqhubeke uhlawula umrhumo wenkonzo xa ufuneka phantsi kwesi siVumelwano.

7.12. Ukhulula ngokungenakurhoxiswa Uthanda ICT (PTY) LTD kwaye uyibambe ingenabungozi kuyo yonke ilahleko efunyenweyo okanye eyenziwe yiyo Uthanda ICT (PTY) LTD njengesiphumo esithe ngqo okanye esingathanga ngqo sokusetyenziswa kwakho okanye komthengi wakho kwiiNkonzo, okanye naliphi na ixesha lokuphumla, ukucima, ukuphazamiseka, okanye ukungafumaneki kweeNkonzo.