Service Level Agreement
Izivumelwano Zomthetho Ezibalulekile
Uthanda ICT (PTY) LTD inikeza ukusingathwa kwewebhu kumakhasimende emhlabeni wonke, futhi sinesibopho sokuvikela iklayenti ngalinye nokuhlinzeka ngezinsizakalo ezingcono kakhulu ezitholakalayo. Wonke amaklayenti we Uthanda ICT (PTY) LTD angaphansi kwemigomo yesevisi elandelayo:
Inqubomgomo Yokuvikeleka
Uyavuma ukusebenzisa konke Uthanda ICT (PTY) LTD amasevisi nezinsiza ngokuzifaka wena engozini. Uthanda ICT (PTY) LTD ikhipha ngokusobala zonke iziqinisekiso zokuthengiselana nokufaneleka ngenjongo ethile. Ngeke kwenzeke Uthanda ICT (PTY) LTD ube nesibopho sanoma yikuphi ukulahleka, noma ukulahleka kwedatha, noma omunye umonakalo wezohwebo, okuhlanganisa kodwa kungagcini ngomonakalo okhethekile, wengozi, olandelanayo noma omunye.
Ikhasimende liyavuma ukuthi lizovikela, libuyisele, lilondoloze futhi libambe Uthanda ICT (PTY) LTD engenabungozi kunoma yiziphi kanye nazo zonke izimfuno, izikweletu, ukulahlekelwa, izindleko kanye nezicelo, kuhlanganisa nezimali zommeli ezifanele ezigonyelwa Uthanda ICT (PTY) LTD, ama-ejenti ayo, amakhasimende ayo, izikhulu nabasebenzi, okungase kuvele noma kubangele noma iyiphi isevisi ehlinzekiwe noma eyenziwe noma okuvunyelwene ngayo ukuthi yenziwe noma yimuphi umkhiqizo odayiswa ikhasimende, ama-ejenti, abasebenzi noma ukwabiwa. Ikhasimende liyavuma ukuvikela, ukukhulula futhi lingabi nangozi Uthanda ICT (PTY) LTD ngokumelene nezikweletu ezivela Nganoma yikuphi ukulimala komuntu noma impahla okudalwe yimiphi imikhiqizo edayisiwe noma esabalaliswe ngenye indlela maqondana nayo Uthanda ICT (PTY) LTDiseva.
Uthanda ICT (PTY) LTD inelungelo lokungenelela nganoma yimaphi amasayithi aphethwe kumaseva ayo ngokwentshisekelo yamakhasimende ayo. Noma yikuphi okubalulekile okuhlinzekwe ngokuphula umthetho kwekhasimende noma okusolwa ukuthi kwephula amalungelo obunikazi benkampani yangaphandle ukwephulwa kwe-copyright noma yimiphi imikhiqizo enesici ethengiselwa ikhasimende Uthanda ICT (PTY) LTDiseva. Uthanda ICT (PTY) LTD kuzoba nguye yedwa ijaji lalokho okwephula le Pholisi.
Billing
Ngalesi sikhathi sikhokhisa njalo ngehora, nsuku zonke, nyanga zonke, ngekota, ingxenye yonyaka nonyaka, kuye ngohlelo. Uma unganelisekile zingakapheli izinsuku zakho zokuqala eziyi-14 singakujabulela ukukunikeza imbuyiselo ephelele (Kweminye imititilizo ethile ekhethekile usuku oluqinisekisiwe lokubuyiselwa imali luzohlukahluka; futhi imali yokubhalisa ye-Domain Name ayibuyi).
Samukela i-PayPal, i-PayFast, i-EFT esheshayo, i-EFT, i-USDT, i-BTC, i-BCH, i-XRP, i-ETH, i-Visa, i-Master Card, i-American Express, i-Discover Card. Ngokusingatha, iseva nezinhlelo zamafu sizosetha i-akhawunti yakho ngobufakazi bokukhokha nje. Amaklayenti akhuthazwa ukuthi akhokhe ngekhadi lesikweletu ngokusebenzisa i-PayPal noma i-PayFast yezikhokhelo zokukhokha eziphindelelayo njengoba kuyindlela elula yokusingatha ukukhokha ngalesi sikhathi. Akuzona izikhathi zenkontileka kodwa isikhathi ngasinye esilandelanayo, inkontileka yakho ivuselelwa ngokuzenzakalelayo ngaphandle kwalapho saziswa ngenye indlela.
Izinkokhelo Sekwephuzile
Wonke ama-akhawunti akhokhiswa ngokuvumelana nezinsuku aqale ukusebenza ngazo. Uma ungeke ukhokhele insizakalo yokubamba evuselelwe ezinsukwini ezi-5 ngemuva kosuku lokweqiwa kwe-invoyisi, i-akhawunti yakho izomiswa. Uma ungeke ukhokhele isevisi yokubamba ivuselelwe ezinsukwini ezingu-30 ngemva kokumiswa, i-akhawunti yakho izonqanyulwa. Uzothola isikhumbuzi se-imeyili ezinsukwini ezi-5 ngaphambi kokuthi kungasebenzi. Uma ungeke ukhokhele iseva noma insizakalo yefu evuselelwe osukwini olungu-1 ngemva kokuphelelwa yisikhathi kwe-invoyisi, i-akhawunti yakho izomiswa. Uma ungeke ukhokhele isevisi evuselelwe ezinsukwini ezi-2 ngemva kokumiswa, i-akhawunti yakho izonqanyulwa. Uzothola isikhumbuzi se-imeyili ezinsukwini ezi-5 ngaphambi kokumiswa.
Inqubomgomo Yokusetshenziswa Eyamukelekayo
Zonke izinsiza ezihlinzekwa ngu Uthanda ICT (PTY) LTD ingase isetshenziselwe izinjongo ezisemthethweni kuphela. Ukudluliswa, ukugcinwa, noma ukwethulwa kwanoma yiluphi ulwazi, idatha noma izinto eziphula noma yimuphi umthetho wase-United States Federal, State noma weDolobha akuvunyelwe. Lokhu kubandakanya, kodwa akukhawulelwe kulokhu: izinto ezinelungelo lobunikazi, izinto esizibheka njengezisongelayo noma eziyichilo, noma izinto ezivikelwe imfihlo yohwebo neminye imithetho. Obhalisile uyavuma ukukhulula futhi angabi nangozi Uthanda ICT (PTY) LTD kanye nabasebenzi bayo kunoma yiziphi izimangalo ezibangelwa ukusetshenziswa kwesevisi okulimaza obhalisile nanoma iyiphi enye inhlangano. Inqubomgomo yethu yokusetshenziswa eyamukelekile isetshenziswa ngokuqhubekayo nangokuqinile. Okuqukethwe okuhlaselayo noma abasebenzisi bayamiswa kunethiwekhi yethu, ngokuvamile ngokushesha nje lapho betholakala, nakuba siyokwazisa njalo ukuthi nini futhi kungani isenzo esithile senziwe. Izithombe zobulili ezingcolile zivinjelwe kubo bonke Uthanda ICT (PTY) LTD amaseva. Lokhu kufaka amasayithi afaka phakathi izithombe ezibeka obala ucansi noma izithombe eziqinile kanye/noma ukukhangisa.
Obhalisile uyavuma ukuthi isevisi enikeziwe iwuhlobo olunjalo lokuthi isevisi ingaphazanyiswa ngenxa yezizathu eziningi ngaphandle kobudedengu benkampani futhi nomonakalo obangelwa noma yikuphi ukuphazamiseka kwesevisi kunzima ukuqinisekiswa. Ngakho-ke, obhalisile uyavuma ukuthi inkampani ngeke ibe nesibopho sanoma yimuphi umonakalo ovela ngenxa yalezo zizathu ezingaphezu kokulawula okuqondile nokukhethekile kwenkampani.
Obhalisile uyavuma futhi ukuthi isikweletu senkampani ngobudedengu bayo akumele kunoma yisiphi isenzakalo singeqi inani elilingana nezinkokhiso ezikhokhwa obhalisile ngezinsizakalo phakathi nenkathi yomonakalo owenzekile. Akukho mcimbi lapho inkampani izobophezeleka kunoma yimuphi umonakalo okhethekile noma umphumela, ukulahlekelwa noma ukulimala.
Ukungabi semthethweni Kunoma iluphi uhlobo, okuhlanganisa kodwa kungagcini ngokusatshalaliswa okungagunyaziwe noma ukukopishwa kwesofthiwe enamalungelo obunikazi noma enye idatha, ukuhlukumeza, ukukhwabanisa, ukushushumbiswa kwezinto eziyichilo. Okuqukethwe Okungathandeki Izinhlobo ezithile zokuqukethwe azivunyelwe kunethiwekhi yethu. Asikubambi okuqukethwe kwabantu abadala kwanoma iyiphi incazelo. Okuqukethwe okuhlobene nokugebenga, ukukhwabanisa, i-Warez kanye ne-IRC akuvunyelwe. Isoftware, ukulandwa komsindo nevidiyo kungasingathwa kuphela uma ungumbhali kanye nomnikazi welungelo lobunikazi bezisetshenziswa noma unelungelo lokusabalalisa okokusebenza. Ama-akhawunti amisiwe ngenxa yokuqukethwe noma ukwephulwa kwe-AUP awabuyiselwa imali ngaphansi kwanoma yiziphi izimo.
Umkhawulo Wesibopho
Uthanda ICT (PTY) LTD ngeke abe nesibopho sanoma imuphi umonakalo ofunwayo, okuhlanganisa nomonakalo wengozi kanye nowemiphumela, ongavela kuwo Uthanda ICT (PTY) LTD amaseva aphuma ku-inthanethi noma angatholakali nganoma yisiphi isizathu. Ngaphezu kwalokho, Uthanda ICT (PTY) LTD ngeke abe nesibopho sanoma yimuphi umonakalo ofunwayo, okuhlanganisa umonakalo wengozi noma umphumela, obangelwa inkohlakalo noma ukususwa kwanoma iyiphi iwebhusayithi kwenye Uthanda ICT (PTY) LTD amaseva. Wonke umonakalo uzokhawulelwa ekunqanyulweni kwesevisi ngokushesha.
Umshwana wokuzihlangula
Uthanda ICT (PTY) LTD ayikwazi ukuboshelwa isikhathi sokungasebenzi kwesistimu, ukuphahlazeka, noma ukulahleka kwedatha. Asikwazi ukuthweswa icala nganoma yisiphi isilinganiso esibikezelwe senzuzo lapho iklayenti beliyozuza ukube isayithi labo belisebenza. Izinkonzo ezithile ezihlinzekwa ngu Uthanda ICT (PTY) LTD zithengiswa kabusha. Ngakho, imishini ethile, umzila, isofthiwe, kanye nezinhlelo ezisetshenziswa Uthanda ICT (PTY) LTD akuzona ezakho ngqo noma ezibhalwe ngu Uthanda ICT (PTY) LTD. Ngaphezu kwalokho, Uthanda ICT (PTY) LTD akanaso isibopho sokusebenzisa ama-akhawunti amaklayenti ethu. Uma ngabe imiphi imigomo noma imibandela ihluleka ukulandelwa, i-akhawunti okukhulunywa ngayo izovalwa ngokuzenzakalela. Sinelungelo lokususa noma iyiphi i-akhawunti ngaphandle kwesaziso esithuthukisiwe nganoma yisiphi isizathu ngaphandle kokubuyiselwa njenge Uthanda ICT (PTY) LTD ubona kufanelekile. OKWENGEZIWE, Uthanda ICT (PTY) LTD unelungelo lokushintsha noma yiziphi Izinqubomgomo, Izinkombandlela, kanye Nomshwana Wokuzikhipha Emthwalweni noma zonke kulezi ezingenhla ngaphandle kwesaziso.